ARMY TM 9-6675-349-12&P
MARINE CORPS TM 11039-12&P
NOTE
Failure of the CPNU requires return of the entire IPADS system in its transit
case.
J-4. CONTRACTOR RESPONSIBILITIES.
a.
The items determined to be defective, as covered under terms of the warranty, will be replaced with a new
or repaired item and returned to the government at no cost to the government. (The warranty does not cover
field level costs associated with the removal and installation of defective or failed warranty items.)
b.
Determine with DCMC if the failure or item is covered under warranty.
c.
Repair or replace the returned item.
d.
Maintain a real time database that contains serial numbers and/or part numbers (for cables) of warranted
items, warranty information, and status of maintenance actions including expected return date identified by
component serial number. This database will be accessible to the Government to track status of
maintenance and warranty information.
e.
Ship a repaired or replacement end item/LRU per instructions from TACOM item manager.
f.
Provide a prepaid shipping label for return shipments.
g.
Maintain a telephone number for the purpose of obtaining warranty service support.
J-5. GOVERNMENT RESPONSIBILITIES.
a.
User responsibilities. The owning unit will ensure that troubleshooting was done and that there is no
evidence of abuse. All information will be documented at the time of the warranty service request.
b.
Nullification. In addition to battle damage, the following actions taken by the government may nullify the
warranty:
(1) Improper installation.
(2) Improper use.
(3) Abuse.
(4) Performing maintenance not authorized in TM 9-6675-349-12&P, including alterations and
modifications.
(5) Improper packaging causing damage during shipment.
c.
The warranty does not cover field level costs associated with the removal and installation of defective or
failed warranty items.
J-6. CLAIM PROCEDURES. The following procedures identify the claim procedure:
a.
Identification of Failed Items. IPADS components that experience a warranty failure shall be
tagged/identified to prevent improper repair or use.
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